Refund policy

Cancellation Policy for Consumers in Distance Sales Contracts

Cancellation Policy

Right of Cancellation: You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods or the last item of goods. To exercise your right of withdrawal, you must notify us (Sportservice Lorinser Sportliche Autoausrüstung GmbH, Alte Bundesstr. 45, 71332 Waiblingen, Phone: +49 7151 1361223, email: info@lorinser.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use our online withdrawal form for this purpose, though this is not required. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Online Withdrawal Form

If you wish to withdraw from the contract, please fill out the withdrawal form via the following link: Lorinser-shop

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us immediately and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires.

You are responsible for the direct costs of returning the goods.

You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their condition, characteristics, and functionality.

Note on Installation/Assembly (Compensation for Loss of Value): A loss of value may occur in particular if the goods have been installed, assembled, connected, painted, affixed with adhesive, or otherwise put into use in a manner that goes beyond what is necessary to inspect their nature, characteristics, and functionality. In such cases, you may still be able to cancel the purchase; however, we reserve the right to demand compensation for the loss in value. Depending on the type of goods and the extent of the installation or use, this compensation may amount to the full purchase price if the goods can no longer be sold as new as a result.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for which the consumer’s individual selection or specification is decisive for their manufacture, or that are clearly tailored to the consumer’s personal needs.

Special Notes on the Premature Expiration of the Right of Withdrawal

For contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, your right of withdrawal expires prematurely if the seal on the goods has been broken after delivery. For contracts for the delivery of audio or video recordings or computer software in sealed packaging, your right of withdrawal expires prematurely if the seal has been broken after delivery.